Privacy policy

AESTHETIC REDEMPTION

Privacy Policy

At Aesthetic Redemption, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Aesthetic Redemption is an online clothing and lifestyle brand based in Mumbai, Maharashtra, India.

Our website is powered by Shopify, and we use third-party service providers for payments, shipping, fulfillment, analytics, marketing, and customer support.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information
  • Customer support messages
  • Return, refund, or exchange request details
  • Photos or videos shared for damaged, defective, or incorrect products

Information collected automatically

When you visit our website, some information may be collected automatically, such as:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent on the website
  • Referring website or source
  • Cookies and similar tracking technologies

Payment information

Payments are processed through authorized third-party payment service providers. We do not store your full card, UPI, banking, or payment credentials on our own systems.

3. How We Use Your Information

We use your personal information for purposes including:

  • Processing and fulfilling orders
  • Confirming payments
  • Shipping and delivering products
  • Providing order updates and tracking information
  • Handling returns, refunds, exchanges, and complaints
  • Responding to customer support requests
  • Preventing fraud, misuse, or unauthorized transactions
  • Improving our website, products, and customer experience
  • Sending marketing messages, offers, or updates where permitted
  • Maintaining business, tax, accounting, and legal records
  • Complying with applicable laws and regulatory requirements

4. Sharing of Information

We may share your information with trusted third parties only when required to operate our business and provide our services.

These may include:

  • Website hosting and e-commerce platform providers
  • Payment gateways and payment processors
  • Printing, fulfillment, and shipping partners
  • Courier and logistics partners
  • Marketing and advertising platforms
  • Analytics providers
  • Customer support tools
  • Legal, tax, accounting, or compliance advisors
  • Government or regulatory authorities, when legally required

We do not sell your personal information.

5. Fulfillment and Shipping Partners

Many of our products are made-to-order and fulfilled through third-party printing, fulfillment, and shipping partners.

To fulfill your order, we may share necessary order and delivery details with these partners, such as:

  • Name
  • Phone number
  • Shipping address
  • Product ordered
  • Size, color, and design details
  • Order number

This information is shared only to produce, pack, ship, deliver, or resolve issues related to your order.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, measure performance, and support marketing or advertising activities.

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

7. Marketing Communications

With your consent, or where permitted by law, we may send you updates, offers, product launches, or promotional messages by email, SMS, WhatsApp, or other communication channels.

You may opt out of marketing communications at any time by following the unsubscribe option where available or by contacting us directly.

Even if you opt out of marketing messages, we may still send important transactional messages related to your orders, payments, shipping, returns, or account activity.

8. Data Retention

We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

  • Order fulfillment
  • Customer support
  • Returns, refunds, and exchanges
  • Legal compliance
  • Tax and accounting records
  • Fraud prevention
  • Dispute resolution

When information is no longer required, we may delete, anonymize, or securely store it according to applicable requirements.

9. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Access information about the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion or erasure of personal information, where applicable
  • Withdraw consent for certain types of processing
  • Opt out of marketing communications
  • Raise a grievance regarding how your data is handled

India’s Digital Personal Data Protection Act, 2023 provides a framework for processing digital personal data for lawful purposes while recognizing individuals’ rights to protect their personal data.

To exercise these rights, please contact us using the details provided below.

11. Children’s Privacy

Our website and products are not intended for children under the age of 18 without parental or guardian involvement.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us personal information, please contact us and we will take appropriate steps.

12. Third-Party Links

Our website may contain links to third-party websites, tools, payment gateways, social media platforms, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before sharing personal information with them.

13. Grievance Redressal

Grievance Officer: Rishit Worlikar
Designation: Grievance Officer, Aesthetic Redemption
Email: support@aestheticredemption.co.in
WhatsApp: +91 97683 28400
Address: Dhavalgiri CHS, Liberty Garden No.1, Malad West, Mumbai, Maharashtra 400064, India

We will acknowledge complaints within 48 hours and aim to resolve them within one month, subject to the nature of the complaint and required verification.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology, or services.

The latest version will always be available on this page. Continued use of our website after updates means you accept the revised Privacy Policy.

15. Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

Aesthetic Redemption
Email: support@aestheticredemption.co.in
WhatsApp: +91 97683 28400
Address: Dhavalgiri CHS, Liberty Garden No.1, Malad West, Mumbai, Maharashtra 400064, India
GSTIN: 27AZXPM0639B1Z6
Udyam Registration: UDYAM-MH-18-0546705