AESTHETIC REDEMPTION

Returns, Refunds & Exchange Policy

At Aesthetic Redemption, every product is created with care. Many of our products are made-to-order and fulfilled through trusted third-party printing, fulfillment, and shipping partners. This means your item may be printed, prepared, or processed only after your order is placed.

Because of this, we request customers to carefully review the product description, size chart, color, design, shipping details, and order information before completing a purchase.

We are happy to help if your order arrives damaged, defective, incorrect, misprinted, or different from your confirmed order.

1. Made-to-Order Products

Many products sold by Aesthetic Redemption are made specifically for each customer’s order.

Because of this, we may not be able to accept returns, exchanges, or refunds for:

• Change of mind after placing the order
• Wrong size selected by the customer
• Wrong color, design, or product selected by the customer
• Personal preference regarding fit, feel, fabric, or style
• Minor color differences caused by screen/display settings
• Products that match the confirmed order details and website description

Please check the size chart carefully before placing your order.

2. Damaged, Defective, Incorrect, or Misprinted Products

If your product arrives damaged, defective, incorrect, or misprinted, please contact us within 48 hours of delivery, and no later than 7 days from delivery.

Please share:

• Order number
• Clear photos or videos of the issue
• Photo of the product packaging
• Photo of the shipping label
• Unboxing video, if available

After verification, we will offer one of the following:

• Replacement
• Refund
• Store credit

This reporting timeline helps us raise the issue with our fulfillment partners on time. Nothing in this policy limits your statutory rights under applicable Indian consumer protection laws for defective, damaged, misrepresented, incorrect, or misprinted products.

3. Size Exchanges

If we deliver the wrong size compared to your confirmed order, we will replace it at no extra cost after verification.

If the customer selected the wrong size while placing the order, a free exchange is not guaranteed because many products are made-to-order.

In such cases, exchanges will be handled on a case-by-case basis and may require the customer to pay:

• Replacement product cost
• Printing or production cost
• Return shipping cost
• Reshipping cost

We strongly recommend checking the size chart before placing your order.

4. Product Changes After Order Placement

If you need to change the size, color, design, address, or product type after placing an order, please contact us immediately.

We will try to help if the order has not yet been processed for production. Once an order has been printed, packed, shipped, or processed by our fulfillment partner, changes may not be possible.

5. Order Cancellations

Customers may request cancellation within 2 hours of placing the order, before the order is sent for production, printed, packed, fulfilled, or shipped whichever is earlier.

Cancellation requests are reviewed by Aesthetic Redemption and are not automatically approved.

A cancellation request may be approved if the order has not yet been:

• Sent for production
• Printed or prepared
• Packed
• Fulfilled
• Shipped

Because many of our products are made-to-order, cancellation may not be possible once production or fulfillment has started.

Once an order has shipped, it cannot be cancelled. After shipment, customers may request a return, replacement, or refund only as per this Returns, Refunds & Exchange Policy.

We do not charge a cancellation fee. If a cancellation request is approved, the refund will be processed within 5–7 business days to the original payment method, unless otherwise agreed or required by applicable law.

If Aesthetic Redemption cancels an order due to product unavailability, payment failure, pricing error, delivery unserviceability, or any other reason, the customer will be informed and an appropriate refund will be processed.

To submit a cancellation request, [sign in to your account here] https://account.aestheticredemption.co.in 

6. Non-Returnable Items

The following items are not eligible for return, exchange, or refund unless they are damaged, defective, incorrect, misprinted, or misrepresented:

• Made-to-order products
• Custom or personalized products
• Items ordered in the wrong size by the customer
• Items ordered in the wrong color, design, or product type by the customer
• Items returned without approval
• Items that have been worn, washed, used, altered, or damaged after delivery
• Items without original tags, packaging, or proof of purchase, wherever applicable
• Products with minor color variation due to screen/display differences

7. Courier Returns / RTO Orders

Courier returns, also known as Return to Origin (RTO), may occur when the courier is unable to deliver the order.

Common reasons include:

• Customer not contactable
• Incomplete or incorrect address
• Customer refused delivery
• COD amount not ready, where applicable
• Door, premises, or office closed
• Future delivery requested by customer
• Self-pickup requested by customer
• Pincode not serviceable

If an order is returned due to customer-related reasons, reshipping may require additional charges.

These charges may include:

• Reshipping cost
• Address correction charges, if applicable
• Return handling charges, if applicable

If no action is taken within the applicable storage period provided by our fulfillment partner, the product may no longer be available for reshipping.

8. Return Shipping

Return shipping will be handled as follows:

• If the item is damaged, defective, incorrect, misprinted, or misrepresented: Aesthetic Redemption will bear the replacement or return cost after verification.
• If the issue is due to customer error, such as wrong size selected, wrong address provided, refusal of delivery, or failed delivery due to customer unavailability: the customer may need to bear return shipping, reshipping, and replacement costs.

Please do not send any product back without contacting us first and receiving confirmation.

9. Refund Timeline

Once a refund is approved, we will process it within 5–7 business days.

Refunds may be issued through:

• Original payment method
• Store credit
• Replacement order

Please note that banks, UPI providers, card networks, and payment gateways may take additional time to reflect the refund in your account.

10. How to Raise a Return, Refund, or Exchange Request

To raise a request, please contact us within the applicable timeline.

Email: support@aestheticredemption.co.in
WhatsApp: +91 97683 28400

Please include:

• Order number
• Reason for request
• Photos/videos of the issue, where applicable
• Photo of packaging and shipping label, where applicable
• Unboxing video, if available

Our team will review your request and respond within 48 hours.

11. Grievance Redressal Officer

As required under applicable Indian e-commerce rules, we have appointed a Grievance Redressal Officer.

Name: Rishit Worlikar
Designation: Grievance Officer, Aesthetic Redemption
Email: support@aestheticredemption.co.in
WhatsApp: +91 97683 28400
Address: Dhavalgiri CHS, Liberty Garden No.1, Malad West, Mumbai, Maharashtra 400064, India
Response Time: Complaint acknowledgement within 48 hours; resolution within one month, wherever possible and subject to the nature of the complaint.

12. Legal Compliance

This policy is intended to comply with applicable Indian consumer protection and e-commerce requirements, including:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000

Nothing in this policy limits a customer’s statutory rights under applicable law in cases of defective, damaged, misrepresented, incorrect, or misprinted products. The Consumer Protection Act, 2019 provides for protection of consumer interests and consumer dispute redressal.

Aesthetic Redemption
Mumbai, Maharashtra, India
support@aestheticredemption.co.in
WhatsApp: +91 97683 28400